With the help of our research, customer experience and language experts, we’ve put together a package to thoroughly – but quickly – move your communications into regulator-pleasing shape.
We work with financial institutions all over the world, from high-street banks to digital challengers. We work with law firms and in-house legal and compliance teams. We even train the FCA. So you’re in safe hands.
Here’s what we do.
- We interview your audience to check how well they understand your current comms.
- We score and rewrite your messages to make them clear and fair for every type of customer.
- We use quant testing to measure how much the rewritten comms have improved.
- We map your customer journey and hone your customer experience.
If you fancy reading more, you can find our report here.