Living up to your Consumer Duty

Our research and customer experience experts at Brand Vista and our language consultancy Schwa have designed a package to thoroughly – but quickly – move your communications into regulator-pleasing shape.

We work with financial institutions all over the world, from high-street banks to digital challengers. We work with law firms and in-house legal and compliance teams. We even train the FCA. So you’re in safe hands.

Here’s what we do.

• Qualitative research with your target audience to gauge how well they understand your current communications
• Scoring and rewriting your comms to make them clear and fair for every type of customer
• Quantitative testing to measure how the rewritten comms have improved
• Customer journey mapping, developing your customer experience and assistance

Are you clear on consumer duty? A copy of our full research and findings can be found here.

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If you want to know more, just drop Louise an email using the button below or call us.