Living up to your Consumer Duty

Are you clear on consumer duty?

Read our report

Our research and customer experience experts at Brand Vista and our language consultancy Schwa have designed a package to thoroughly – but quickly – move your communications into regulator-pleasing shape.

We work with financial institutions all over the world, from high-street banks to digital challengers. We work with law firms and in-house legal and compliance teams. We even train the FCA. So you’re in safe hands.

Here’s what we do.

  • Qualitative research with your target audience to gauge how well they understand your current communications
  • Scoring and rewriting your comms to make them clear and fair for every type of customer
  • Quantitative testing to measure how the rewritten comms have improved
  • Customer journey mapping, developing your customer experience and assistance

Are you clear on consumer duty? A copy of our full research and findings can be found here.

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If you want to know more, just drop Louise an email using the button below or call us.

To find out more about our Consumer Duty service contact Louise, our Chief Client Officer.

Contact Louise