Are you clear on consumer duty?

With the help of our research, customer experience and language experts, we’ve put together a package to thoroughly – but quickly – move your communications into regulator-pleasing shape. 

We work with financial institutions all over the world, from high-street banks to digital challengers. We work with law firms and in-house legal and compliance teams. We even train the FCA. So you’re in safe hands.

Here’s what we do.

  • We interview your audience to check how well they understand your current comms.
  • We score and rewrite your messages to make them clear and fair for every type of customer.
  • We use quant testing to measure how much the rewritten comms have improved.
  • We map your customer journey and hone your customer experience.

If you fancy reading more, you can find our report here.