Our research and customer experience experts at Brand Vista and our language consultancy Schwa have designed a package to thoroughly – but quickly – move your communications into regulator-pleasing shape.
We work with financial institutions all over the world, from high-street banks to digital challengers. We work with law firms and in-house legal and compliance teams. We even train the FCA. So you’re in safe hands.
Here’s what we do.
- Qualitative research with your target audience to gauge how well they understand your current communications
- Scoring and rewriting your comms to make them clear and fair for every type of customer
- Quantitative testing to measure how the rewritten comms have improved
- Customer journey mapping, developing your customer experience and assistance
If you want to know more, just drop Louise an email using the button below or call us.